The purpose of this paper, which is based on a survey of activity providers in South West Ireland, is to assess the quality of adventure tourism offerings and to investigate which aspects of the experience contribute most to visitors’ perception of quality. In addition, it explores the validity of different methods for the assessment of service quality. A new importance weighted method is developed that avoids the inconsistencies of existing approaches and has higher predictive value than the other models for the Irish sample. A simple performance only approach is second best in explaining variation in overall perception of quality, whereas the gap-based and simple importance-weighted methods are inferior. A good atmosphere and staff friendliness were the most important influences on overall perceived quality, which was generally very high.
Bauer, Prof. Antonie
"Assessing Service Quality in Adventure Tourism,"
Irish Business Journal: Vol. 9
, Article 5.
Available at: https://sword.cit.ie/irishbusinessjournal/vol9/iss1/5