Document Type

Conference Object

Creative Commons License

Creative Commons Attribution-Share Alike 4.0 International License
This work is licensed under a Creative Commons Attribution-Share Alike 4.0 International License.


Educational Assessment, Evaluation, and Research | Higher Education

Publication Details

This paper was presented during the 9th International Conference on Higher Education Advances (HEAd’23) held at Universitat Politècnica de València June 19, 2023 – June 22, 2023.


This research explores a collaborative learning experience using Authentic Assessment between businesses in a European City and a Higher Education (HE) Institution. Using the umbrella of Authentic Assessment, MBA students solve a problem through Problem Based Learning (PBL) while working with businesses and City Hall. Students explore the concepts of ‘best practice’ in service delivery in the City. A mixed methods research methodology was applied to gather the primary data. The aim was to examine this collaborative approach to PBL using Authentic Assessment for the students while enhancing their overall learning experience and to gather their feedback and that of participating businesses. The outcome resulted in the development of a Service Charter for the City, through an interactive student assessment strategy. Further recommendations for training business owners on how to deliver ‘best practice’ for service delivery are also proposed.